Please double check your shipping address prior to processing your order. We will not be responsible if your package is returned to us due to incorrect addresses or names on the package. If the package is returned to us buyer is responsible for fees to re-ship.
Once an item is dropped off at the post office it is out of my control. For any assistance regarding tracking or status updates you can take your tracking number to your local post office and they will be able to assist you further.
International buyers will be responsible for any customs fees. Seller is NOT responsible for customs fees and import taxes imposed on buyer by their country of residence. Also, if an order is returned by customs then the buyer will be responsible for the fee to re-ship. Please note that I do not change the value of your order on the customs declaration as this is illegal and I could "be subject to a fine not to exceed $10,000 per violation or imprisonment for not more than 5 years, or both." Please check out http://uscode.house.gov/view.xhtml?req=305&f=treesort&fq=true&num=387&hl=true&edition=prelim&granuleId=USC-prelim-title13-section305 for more information.
The usual processing time is 10-20 business days but during a sale the processing time increases to 10-30 business days.
As long as I haven't started to process your order I can combine orders. Please email me the order numbers and I can see if I can combine them.
LOST OR STOLEN MAIL:
I do not accept responsibility for stolen packages. If your order has been marked as delivered by USPS, but you have not received it, it is the buyers responsibility to contact USPS and file a claim. If a package has become "lost" and has not moved in 14 business days for domestic packages, please contact us as well as USPS to report a missing package. International shipping could take up to a month or potentially longer depending on customs clearance. International packages will not be considered lost until the package has not moved for 30 business days. After this period, please contact me for a reshipment.
CANCELLING AN ORDER:
If you would like to request a cancellation to an order it must be made within 24 hours of placing the order. After 24 hours the order cannot be cancelled or refunded.
Due to the nature of the items returns are not accepted. However, if you have any issues with your order please email me immediately and I will do my best to resolve it.